Payment problems—we'd like to help
Helping families find solutions
Divorce, loss of job, illness—even rising fuel and grocery costs. These are all real-life situations that can affect any one of us and our ability to pay our bills. But once you get behind on your mortgage, it can be hard to catch up and so easy to lose your home. That’s something we don’t want to happen to you.
Struggling with monthly mortgage payments can be frustrating—but you and your family don't have to go it alone. We'll work with you to find the right solution for your situation. Let us know you need help. Our dedicated professionals can assist you with payment alternatives. You can expect to receive timely information in plain language about the options available to you. Our goal it to make the process as simple as possible.
Request assistance today
First step: Download these Uniform Borrower Assistance & Financial Forms and return them to us.1
Next step: Call our Homeowner Solutions Group at 800.669.7724
Assistance programs that could ease your payment troubles
We've made a variety of relief programs available to you. Some we've developed, others were developed in conjunction with the government's efforts to help mortgage payments remain affordable. Every option on our list is designed to ease your payment problems based on your particular situation. Give us a call so we can help you determine the right course of action.
Home Affordable Modification Program
Designed to make monthly mortgage payments more affordable and sustainable over the long term. Qualified borrowers could see monthly payments reduced to a targeted 31 percent of their monthly gross income. Please note that this program also requires you to set up an escrow account in connection with your loan.
Special Forbearance Program
Provides a period of reduced or suspended payments. Borrowers who qualify for forbearance plans are typically experiencing a temporary setback, but will be able to repay the past due payments in the near future.
An agreement to spread the past due amount over a specific period of time.
One or more of the terms on the borrower's mortgage may be changed, which could help bring the account current.
(FHA loans only) Provides borrowers with an interest free loan for the amount necessary to bring the account current. The loan amount will be due and payable when the first mortgage is paid off.
This allows the borrower to sell their property for an amount less than the balance owed in order to avoid foreclosure.
Deed in lieu
With a deed in lieu of foreclosure, the borrower voluntarily gives the property deed (and ownership of the property) to the mortgage holder as a way to avoid foreclosure.
Help is free—avoid scams by getting real solutions from us
Fraudulent mortgage solutions and scams. It's unfortunate, but people struggling with payment issues can easily fall prey to them every day. Just remember: mortgage assistance is free. And be sure to check with us before paying anyone to resolve your mortgage situation.
Be aware of the following guidelines from the Federal Government:
- Beware of anyone who asks you to pay a fee in exchange for a counseling service or modification of a delinquent loan
- Scam artists often target homeowners who are struggling to meet their mortgage commitment or anxious to sell their homes. Recognize and avoid common scams
- Assistance from a HUD-approved housing counselor is FREE
- Beware of people who pressure you to sign papers immediately, or who try to convince you that they can "save" your home if you sign or transfer over the deed to your house
- Do not sign over the deed to your property to any organization or individual unless you are working directly with your mortgage company to forgive your debt
- Never make a mortgage payment to anyone other than your mortgage company without their approval
Visit this government website for more information and tips on avoiding scams: makinghomeaffordable.gov/beware
Free homeownership counseling is available with the Department of Housing and Urban Development (HUD). You can reach HUD at: 800.569.4287.
Learn about options to help you get back on track and avoid foreclosure.
Completed the assistance process and still need help?
If you have concerns regarding any phase of the assistance process that your Relationship Manager was unable to resolve, contact the Homeowners Assistance Review Team:
Mail: Everhome Mortgage
Homeowners Assistance Review Team
P.O. Box 2167, Jacksonville, FL 32232