Payment problems—we'd like to help

Helping families find solutions

Divorce, loss of job, illness—even rising fuel and grocery costs. These are all real-life situations that can affect any one of us and our ability to pay our bills. But once you get behind on your mortgage, it can be hard to catch up and so easy to lose your home. That’s something we don’t want to happen to you.

Get in touch

Available relief programs

Avoid the scams

Homeownership counseling

Free homeownership counseling is available with the Department of Housing and Urban Development (HUD). You can reach HUD at: 800.569.4287.

Avoid foreclosure

Learn about options to help you get back on track and avoid foreclosure.

Learn more


Completed the assistance process and still need help?

If you have concerns regarding any phase of the assistance process that your Relationship Manager was unable to resolve, contact the Homeowners Assistance Review Team:

Phone: 888.632.9320

Mail: Everhome Mortgage
Homeowners Assistance Review Team
P.O. Box 2167, Jacksonville, FL 32232

Everhome Mortgage, a division of EverBank. EverBank is an Equal Housing Lender.

1. Submitting the information requested in the above online form and document will help us determine a course of action for your situation. It is not a guarantee or commitment from us that you'll be accepted in a particular modification program.