Welcome to Everhome Mortgage
If you were recently notified that your loan was transferred to Everhome Mortgage, we’re pleased to be your new mortgage service provider.
Watch your mail for our Welcome Package. It will introduce you to us and answer any questions you may have. In the meantime, please review the Q&A below and explore our web site to learn more about Everhome. We look forward to being your partner and serving your home mortgage needs.
No. The terms of the loan are not affected by this transaction. Your loan is simply being transferred to Everhome for servicing.
Yes. Your previous servicer will forward the payment to Everhome and we will credit it to your loan. However, sixty (60) days after the transfer, they may no longer provide this service and the payment may be returned to you.
It takes approximately 5-7 days after the transfer date for our Client Service Specialists to access your loan information. We can still assist you with general information such as mailing address for payments. Standard servicing practices will still be conducted during this period.
We’ve created a special toll-free number for you in case you have questions about your loan transfer or if your loan has not yet entered our system. Just call 855.297.3893 and we’ll be ready to assist.
Once your account is on our system, you can register your loan for convenient online access. After you register your account by logging in on our home page, you can view your mortgage loan online, manage your account, and make payments anytime, 24/7.
If your account was modified prior to the transfer, the modification terms will remain in place. If your modification request has not been finalized, how we proceed will depend upon where you were in the process prior to the transfer. Everhome will provide you with the name and contact information of your Relationship Manager shortly after we receive your account. In the meantime, if you have questions, contact our Homeowners Solutions Group toll-free at 800.669.7724. We're here to help.
Yes. If you currently have escrow funds held for the payment of your taxes and/or insurance premiums, Everhome will continue collecting these funds and making the payments on your behalf.
Although your insurance company has been notified of your new servicer as a routine part of this transfer, we encourage you to confirm with your insurance carrier that they changed the mortgagee clause to the following:
Everhome Mortgage, a division of EverBank
Its Successors and/or Assigns (ISAOA)
P.O. Box 620138
Doraville, GA 30362
Your loan number should also be the new Everhome loan number.
Yes. Your welcome package will include your first coupon and Everhome will provide you with more shortly after the transfer.
If your loan recently transferred to Everhome, please wait 5-7 business days after your loan is transferred to use these services.
Everhome offers several convenient payment options:
Monthly Automatic Payment Program – This free, recurring, automatic service deducts your monthly payment from your checking or savings account on the same day each month.
Please note: If you were enrolled in an automatic payment service with your previous servicer, this feature will not transfer. After your loan appears on Everhome’s system, simply visit everhomemortgage.com and select “See All Payment Options Available to You” to enroll in automatic drafting. Please continue to remit payment through one of our other payment options until you receive confirmation of enrollment.
On the Web – Making a one-time payment has never been easier. There's no fee when you submit your payment on or before the due date. There is a $12 fee for payments received after the due date. Payments received by 5:00 p.m. ET will be posted the same business day. Payments received after that time will be credited the next business day.
Pay by Phone – Call us toll-free anytime at 800.669.9721. Enter your loan number and then select option 6. Fees may apply.
Pay by Mail – Send your payment, along with your coupon or loan number to:
East Coast Center
P.O. Box 530579, Atlanta, GA 30353-0579
West Coast Center
P.O. Box 79301, City of Industry, CA 91716-9301
Attn: Cashier Department
301 W. Bay Street, Jacksonville, FL 32202
If you use an online or bill paying service, please update the payee information to:
P.O. Box 530579
Atlanta, GA 30353-0579
Also, it’s important to update the account number to your new Everhome loan number.
Both your previous servicer and Everhome will provide you with separate statements no later than January 31. These statements will reflect the amount of mortgage interest paid and any real estate taxes paid through your escrow account during the period of time your loan was serviced by each company.
To find out if you qualify for an interest rate reduction or other benefits offered by the Servicemembers Civil Relief Act, please send a copy of your orders to:
Attn: Special Services
P.O. Box 2167
Jacksonville, FL 32232
Yes. If you have been paying premiums for life, disability, accidental death insurance or other optional products, these policies will not transfer to Everhome and may be cancelled. If you wish to continue your optional coverage, please contact your product provider and discuss the possibility of directly remitting your premium to them.
While your loan is in the process of being transferred, we’ve created a special toll-free number for you in case you have questions.
Just call 855.297.3893 and Everhome’s Client Service Team will be ready to assist.
For qualified written requests:
P.O. Box 2167, Jacksonville, FL 32232
Hours of operation
Contact a live person:
Call Monday–Friday, 8:30 a.m.–5:30 p.m. ET
Our Automated Phone Information System
is available 24/7.